以下哪一项不是危机沟通的原则？（）
A、公众和顾客的利益第一，在危机面前不能存在任何侥幸心理。
B、平时与社会各界建立了良好的关系。
C、领导幕后指挥。
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APP具体操作流程为：
John is twelve years old. He had a bad cold and coughed day and night. He went to see a doctor. The doctor gave him some cough medicine. Look at the instruction on the bottle of the medicine and then choose the right answers:
Cough Medicine
Shake(摇动)it well before use.
Take it three times each day before meals.
Dose (药量):
Age：over 14 2 teaspoonfuls(勺)
8—13 1 teaspoonful
4—7 1／2 teaspoonful
Not right for children below the age of three. Put it in a cold place.
Use it before December 1st 2012.
小题1:John should take ____ a day.
A．2 teaspoonfuls
B．3 teaspoonfuls
C．4 teaspoonfuls
D．1 teaspoonful小题2:The medicine should be kept in _______.
A．a fridge（冰箱）
B．hot water
C．any place
D．the sun小题3: John should ____ before he takes it.
A．shake the medicine well
B．eat nothing
C．do some exercise
D．drink a cup of tea小题4: When people are ____ years old, they cannot take this medicine.
A．eighty
B．thirty
C．two
D．twelve小题5:John will ____ the medicine when it is left after Dec.1st, 2012.
A．throw（扔） away
B．stop to take
C．take once
D．take six times more
风湿性疾病患者的共同症状是（）
A.发热
B.多系统损害
C.肌肉关节痛
D.晨僵
E.关节肿胀
A: 用括号中所给词的适当形式填空。
小题1: My mother can (dance).
小题2:Miss Li is our English teacher, we all like (she).
小题3: —What’re these? —They’re (foot).
小题4:There (be) a bird in the tree.
小题5:His father is forty (year) old.
B: 根据句意和汉语提示完成单词
小题6: How many (书本) are there in your schoolbag?
小题7:Can you (骑) horse?
小题8:My brother is a (医生) in a hospital.
小题9: My hobby is playing (篮球).
小题10: Shally (喜欢) playing the piano.
高炉煤气中含量最多的组份为（）
A．CO
B．CO2
C．N2
以下符合业务核算登记簿管理规定的有（）.
A、登记簿必须根据真实、合法、有效的内容记载，做到内容完整、数字准确、字迹清楚，不得弄虚作假。发现错误要及时按正确方法更正。
B、登记簿上的一切记载，不得涂改、挖补、刀刮、皮擦或用药水销蚀。
C、登记簿的记载、使用和保管，应遵循事权划分的原则。
D、电子登记簿中，柜员签章显示系统自动记载的经办人员、审核人员柜员号。对需签章确认的，应联机打印登记簿交易信息交由当事人签章
E、发现电子登记簿信息记载错误的，应由原登记柜员使用相关交易并经有权人审批后更正。